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How do I get started on the platform?
First stepsAfter you sign up You can browse the course catalog, add items to your cart, and—after purchase—learn at any time. Quick checklist Register and confirm your email if required. Pick …
“My learning” section — guide
First stepsWhat is “My learning”? Your student hub: courses you can access and your progress in each. Course cards Each card shows title, progress, and a continue action into modules and …
Course structure: modules, lessons, and quizzes
Courses and learningHow a course is built Courses have modules with lessons (read/watch) and often quizzes. Quizzes You may need a minimum score; retries are usually allowed unless the course says otherwise. …
Cart and buying a course step by step
PurchasesAdd to cart From the course or catalog page, add the product; the cart icon shows item count. Checkout Review items and gross (VAT-inclusive) totals. Enter invoice details carefully (e.g. …
Payments, Stripe, and access to content
PaymentsPayment provider Online payments are processed by Stripe (and related methods such as local providers where enabled). We do not store full card data on our servers. After payment Stripe …
Invoices, receipts, and data on documents
InvoicesWhen is an invoice issued? After payment is recorded, a sales document may be generated from your order data. Fixing invoice data Report errors quickly via the contact form with …
How do I get a completion certificate?
CertificatesRequirements Complete required lessons/modules,Pass required quizzes/exam if any,Account in good standing. Download PDF Under My learning, open the course and use the certificate / download action. Name usually comes from …
Discount codes and promotions
PurchasesHow to apply a code Enter it in the cart or checkout field; apply before paying. Case may matter. Why it fails Expired or usage limit reached,Scope limited to certain …
B2B program for organizations
For businessWhat is organization mode? Teams can use group licenses: an admin manages members, assigns courses, and may track progress. Getting started Contact us via the form with team size and …
Refunds, complaints, and contact
Payments and legalConsumer law and digital content Online course access is digital content. After the service starts, statutory withdrawal may be limited as disclosed at purchase. Technical complaints Use the contact form …
Payment problems — what to do
PaymentsDeclined payment Card limit and online payments enabled,Correct card data and 3D Secure,Bank not blocking international transactions. Charged but no access Wait 15–30 minutes. If still missing, contact support with …
Contacting support
Account and contactHow to reach us Use the contact form; messages go to the support team with your reply address. Response time We aim to reply within 24 business hours; holidays or …
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